Privacy Policy
Section 01 — Overview
DetailOps ("we", "us", "our") operates detailops.com and the DetailOps platform, a booking and client management CRM for auto detailing businesses. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our services.
By using DetailOps, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our platform.
Plain English: We're based in Canada and follow PIPEDA (Personal Information Protection and Electronic Documents Act). If you're in Quebec, we also comply with Law 25. If you have European users, GDPR principles apply.
Section 02 — What We Collect
We collect information in the following ways:
Information you provide directly:
- Account registration information (name, email address, password)
- Business information (business name, address, phone number, logo)
- Service and pricing information you enter into the platform
- Client records you create or import (client names, emails, phone numbers, vehicle information, service notes)
- Communications with our support team
Information collected automatically:
- Log data (IP address, browser type, pages visited, time spent)
- Device information (device type, operating system)
- Usage data (features used, actions taken within the platform)
- Cookies and similar tracking technologies (see Section 8)
Information from third parties:
- Payment processing data from Stripe (we receive confirmation of payment, not your full card details)
- Calendar data if you connect Google Calendar
- Information from OAuth providers if you sign in with Google
Section 03 — How We Use Your Information
We use your information for the following purposes:
- To create and manage your account
- To provide the DetailOps booking and CRM platform
- To process payments through Stripe
- To send booking confirmations, reminders, and transactional emails
- To provide customer support
- To improve and develop our platform features
- To detect and prevent fraud and abuse
- To send product updates and marketing communications (you can opt out at any time)
- To comply with legal obligations
We do not sell your data. We do not sell, rent, or trade your personal information or your clients' information to any third party for marketing purposes. Ever.
Section 05 — Payments & Stripe
All payment processing on the DetailOps platform is handled by Stripe, a PCI DSS Level 1 certified payment processor. When you or your clients make payments through DetailOps:
- Payment card details are entered directly into Stripe's secure interface
- DetailOps never stores, sees, or has access to full credit card numbers
- We receive only payment confirmation, amount, and a tokenized reference from Stripe
- Funds from your clients go directly into your connected Stripe account
- DetailOps does not hold, escrow, or intermediate your funds at any point
Your money is always yours. Stripe pays out directly to your connected bank account on their standard schedule. DetailOps has no access to your Stripe balance or payout settings.
Your use of Stripe is also governed by Stripe's Privacy Policy and Stripe's Terms of Service.
Section 06 — Data Retention
We retain your data for as long as your account is active or as needed to provide services. Specifically:
- Account data: Retained while your account is active and for 90 days after deletion
- Booking and client records: Retained for the life of your account and 90 days after deletion
- Payment records: Retained for 7 years as required by Canadian tax law
- Log data: Retained for 12 months
- Marketing data: Retained until you opt out or request deletion
When you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal or tax purposes.
Section 07 — Your Rights
Under PIPEDA and applicable provincial privacy laws, you have the following rights:
- Access: Request a copy of all personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request your data in a portable, machine-readable format
- Withdrawal of consent: Withdraw consent for data processing where consent is the legal basis
- Opt-out of marketing: Unsubscribe from marketing emails at any time
- Lodge a complaint: File a complaint with the Office of the Privacy Commissioner of Canada
Quebec residents: Under Quebec Law 25, you have additional rights including the right to de-indexation. Contact us at privacy@detailops.com to exercise these rights.
To exercise any of these rights, contact us at privacy@detailops.com. We will respond within 30 days.
Section 09 — Children's Privacy
DetailOps is a business platform intended for use by adults operating auto detailing businesses. We do not knowingly collect personal information from anyone under the age of 18.
If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@detailops.com and we will delete it promptly.
Section 10 — Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Send an email notification to all registered users
- Display a notice within the DetailOps platform for 30 days
Your continued use of DetailOps after changes are posted constitutes acceptance of the updated policy. If you do not agree with the changes, you may delete your account.
Section 11 — Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact our Privacy Officer:
DetailOps Privacy Officer
Email: privacy@detailops.com
Website: detailops.com/privacy
Jurisdiction: Ontario, Canada
Response time: Within 30 days
You also have the right to contact the Office of the Privacy Commissioner of Canada if you have concerns about how we handle your personal information.